Priya Patel
In a discussion with Trent Sanders, vice president of healthcare for the US at Kyndryl, it is revealed that the healthcare industry is facing economic challenges, with many health organizations struggling to make a profit. Sanders believes that the key to improving healthcare efficiency lies in streamlining clinical workflows and collaboration.
Sanders emphasizes that the solution is not to introduce more technology, but to focus on automation and simplified workflows within existing systems. Microsoft collaboration tools, combined with generative artificial intelligence (AI), can help accelerate this process by offering improved security, simplified tool sets, and data interoperability.
AI is already being used in the healthcare industry to drive efficiency. For example, Microsoft has partnered with Nuance to develop a solution called Dax Express, which can listen to patient-clinician conversations and translate them into organized and readable notes. Another tool called Copilot is being used to optimize clinical collaboration by helping with tasks such as writing request for proposal forms and revenue cycle management.
In addition to improving efficiency, focusing on digital transformation in clinical workflows and collaboration can also lead to increased engagement and productivity. Sanders explains that engaged employees are more satisfied and provide better care to patients.
While adopting new technologies is important, Sanders advises organizations to approach and invest in them carefully. It is crucial to consider how these technologies can be integrated into existing systems and workflows.
Overall, leveraging technology, particularly AI and collaboration platforms, has the potential to greatly enhance healthcare efficiency and address the economic challenges faced by health organizations.
